Refund and Cancellation Policy

1. Cancelling the subscription

You may cancel your subscription at any time, independently, from your personal area on yuna.ma. Cancellation ends the renewal: you keep access to the service until the end of the period already paid for, and you are no longer charged thereafter. For a subscription taken out via a mobile application, cancellation is done via the relevant store (App Store or Google Play).

2. Right of withdrawal

In accordance with article 36 of Law 31-08, you have a period of seven (7) clear days as from acceptance of the offer (subscription) to withdraw without reason. Where exercised within this period, you are fully refunded, within fifteen (15) days at the latest (article 37).

If you requested immediate access to the service and waived your right of withdrawal (article 38 of Law 31-08), this right no longer applies once access is opened.

3. Refunds

Outside the withdrawal period, subscriptions are not subject to a pro-rata refund for the current period: in the event of cancellation, you keep access until the end of the period already paid for, with no partial refund.

4. Cases giving rise to a refund

We issue a refund in the event of: double charging, a billing error on our part, or major and prolonged unavailability of the service (more than seventy-two (72) consecutive hours) attributable to us. In the event of the definitive discontinuation of the service, or of termination by Yuna in the absence of any breach on your part, the portion of the subscription already paid and not consumed is refunded pro rata, in accordance with the General Terms. Any refund due is made to the payment method used at the time of subscription (re-credit of the bank card), never in the form of an imposed credit note, within fifteen (15) days at the latest. Any other request is examined in good faith, on a case-by-case basis.

5. Payments via an international platform

For subscriptions paid via our international payment provider (which acts as an authorised reseller for these transactions) or by in-app purchase via the App Store or Google Play, refund requests are handled according to the procedure of the relevant provider or store; we support you through the process.

6. How to request a refund

Write to contact@yuna.ma stating your account and the reason. We acknowledge receipt and process your request as soon as possible.