Your data
Delete your Yuna account and your data
Last updated: 14 August 2026
This page explains how to delete your account on the Yuna app, published by Yuna Analytics SARLAU, along with which data is erased, which data we are required to keep, and why. Deletion is permanent and cannot be undone.
From the Yuna mobile app
Deletion is available on your own, without writing to us, and takes effect immediately:
- open the side menu by tapping your name at the top of the chat screen;
- tap "Delete my account";
- read the warning, then confirm with "Delete permanently";
- enter your password to prove you are the account holder.
From Yuna on the Web
The same path exists on www.yuna.ma: open settings from the bottom of the chat sidebar, then "Delete my account". Confirmation and password entry are identical.
If you no longer have access to the app
If you have uninstalled the app or lost access to your account, write to contact@yuna.ma from the email address associated with the account, with the subject "Account deletion". We verify your identity, then carry out the deletion and confirm once it is done.
Data that is deleted
Deletion permanently erases all of your personal data:
- your account and identity (email address, name, sign-in credentials);
- your conversations with Yuna, both questions and answers;
- the files and images you uploaded, including imported statements;
- your portfolios, positions and the amounts you entered;
- your investor profile (goal, horizon, risk tolerance, interests);
- your active sessions and preferences.
Data that is retained, and why
A single category of data survives deletion, because accounting and tax law requires us to keep it:
| Data | Duration | Reason |
|---|---|---|
| Billing records, made anonymous | The applicable statutory accounting and tax period | Accounting obligation. These records are attached to an irreversible pseudonymous reference rather than to your identity, so they can no longer be traced back to you. |
No other data is retained. We do not train any model on your data, and nothing is sent to a model provider after deletion. Exchanges transmitted before deletion remain governed by the privacy policy, which sets out the case of the Discovery plan.
Timing
Deletion is carried out immediately when you confirm it in the app. When requested by email, it takes place once your identity has been verified, and at the latest within thirty (30) days of your request.
Deleting some of your data without closing your account
You do not have to delete your account in order to have some of your data erased:
- a conversation with Yuna can be deleted from the side menu, by swiping it or through its context menu;
- a position can be deleted from your portfolio, line by line;
- for any other data (uploaded files, investor profile), write to contact@yuna.ma from the account email address, with the subject "Data deletion".
We handle these requests within thirty (30) days, in accordance with Law 09-08. Your account and your other data remain intact.
Contact us
For any question about this procedure, write to contact@yuna.ma. You may also refer the matter to the CNDP (Commission Nationale de contrôle de la protection des Données à caractère Personnel, www.cndp.ma).